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LaReine Pia
Incorporación 16 oct 2021
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Última actividad 27 dic 2023
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LaReine Pia hizo un comentario,
I figured it out!!!! Thank you :)
Ver comentario · Publicado 19 jul 2021 · LaReine Pia
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LaReine Pia hizo un comentario,
Thank you for your response! Here is what it shows below. I have others set to our Production Staff that are able to make comments.
Ver comentario · Publicado 19 jul 2021 · LaReine Pia
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LaReine Pia creó una publicación,
I have an agent that is not able to make public comments. I am able to assign tickets directly to her, she is able to make internal notes but does not have the option to make a public comment. Her user type is 'Staff Member', and she is set up like my other agents but she is the only one unable to make public comments.
Publicado 19 jul 2021 · LaReine Pia
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LaReine Pia hizo un comentario,
Hello! I am wanting to have one specific agent answer calls. If after x amount of rings, we want it to go to a second person. Is this possible to do for each new call? We do not want to do the round-robin feature, instead of starting the cycle again for each new call: Agent One (no answer), ring to Agent 2, and then if no answer the call would then go to voicemail. And if a new call comes in, we want it to start again at agent 1. Please let me know if this is possible to do!
Ver comentario · Publicado 23 jun 2021 · LaReine Pia
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LaReine Pia hizo un comentario,
Hello! I am trying to get the chart to stack but I am not able to. I included screenshots below. Can you please see if I am setting anything up incorrectly? I want our type of checks to all show on the same graph instead of the separate sheets.
Ver comentario · Publicado 18 jun 2021 · LaReine Pia
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LaReine Pia hizo un comentario,
Hello ZenDesk Team!
I copied the formula provided:
IF ([Changes - Field name] = "Total time spent (sec)")
THEN
IF ([Changes - Previous value]=NULL OR [Changes - Previous value]="")
THEN NUMBER([Changes - New value])/60
ELIF (REGEXP_MATCH([Changes - New value], "[0-9]+") AND REGEXP_MATCH([Changes - Previous value], "[0-9]+"))
THEN(NUMBER([Changes - New value])-NUMBER([Changes - Previous value]))/60
ENDIF
ENDIF"
But I am not able to get this to work. I keep getting this error message.
I am trying to calculate the average time agents are working specific tickets from New to Closed status with the time tracking app.
Ver comentario · Publicado 07 jun 2021 · LaReine Pia
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