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佐々木 岳人's Avatar

佐々木 岳人

Incorporación 16 oct 2021

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Última actividad 24 oct 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de 佐々木 岳人

佐々木 岳人 hizo un comentario,

ComentarioSlack integration

Hello @...

Thank you for creating the ticket.
But Please tell me about this ticket.
Is it possible for me to access or check the contents of this ticket?
Or does it require action, such as sharing some additional information?

Ver comentario · Publicado 28 jun 2021 · 佐々木 岳人

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佐々木 岳人 hizo un comentario,

ComentarioSlack integration

Hello.

When you press "Add Channel" or "Edit Existing Settings" in "Zendesk Support Ticket Notification", the image below will appear and you will not be able to specify the channel.

I've successfully set up ticket notifications once in this workspace, and I'm still receiving those notifications. However, as mentioned above, it is not possible to add new notification settings or change existing notification settings.

I have confirmed that the link between the app and the channel has been set.
Can you give me some advice on how to solve this problem?

Thank you.

Ver comentario · Publicado 21 jun 2021 · 佐々木 岳人

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佐々木 岳人 hizo un comentario,

ComentarioSlack integration

Hello @...
Thank you for contacting us.
I was relieved to hear that the app was being modified.
By the way, how can I receive the announcement?

Ver comentario · Publicado 27 may 2021 · 佐々木 岳人

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佐々木 岳人 hizo un comentario,

ComentarioSlack integration

Hello.
I have a similar problem with Mike Mike and Vladyslav Oboronko.
I've linked the public channel with the Zendesk App and confirmed that I'm notified of ticket updates.
And then I changed the channel to private.
Then I noticed that I was no longer notified of ticket updates.

As you can see in the image, the Zendesk App is set up to access the ss_iot channel.

In addition, there is one interesting description in the document.
"Note: Due to recent changes to the Slack platform, you cannot add the app to newly created private channels or channels converted from a public channel to a private channel."
The ss_iot channel was created around the end of last month. Is this the reason why I can't set notifications?

Thanks

Ver comentario · Publicado 25 may 2021 · 佐々木 岳人

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