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Daniel Prouty

Incorporación 21 abr 2022

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Última actividad 08 ago 2023

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Última actividad de Daniel Prouty

Daniel Prouty creó una publicación,

Publicación Feedback - Admin Center

After conditional fields on a form are created/applied, and you visit the Conditions page to review/audit/update, both the field with the applied conditions and the fields that will show under the condition are not set in any logical order from what I can tell. Definitely not alphabetical, and not in the order in which they are added or where they appear on the form (tested and confirmed).

I would like the order of the fields to be in alphabetical order, which would make it easier to review and compare. This is especially helpful when the same set of fields appear under multiple choices/conditions, or when duplicating a condition between Sandbox and Production.

Publicado 08 ago 2023 · Daniel Prouty

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Daniel Prouty hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

Hi Fayyaz,

We had this same problem too. However, you can use your custom field and have it filled out automatically by configuring the Field Sync on the JIRA side of the integration. Sync the Issue ID to your custom text field, and once an issue is created/linked the field will populate on its own.

Still would prefer to have something out of the box, but this at least eliminates any manual input.

Ver comentario · Publicado 08 ago 2023 · Daniel Prouty

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Daniel Prouty hizo un comentario,

ComentarioViews, ticket status, and ticket fields

Ana Huie I agree that it would be far more convenient to group by the label name instead of tag value.

Tag values at our company are coded specifically for reporting purposes and often have a format that doesn't follow the naming convention of the label. Using the label is far more practical because that is what agents see when browsing tickets in views.

Ver comentario · Publicado 08 ago 2023 · Daniel Prouty

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Daniel Prouty hizo un comentario,

ComentarioExtending Zendesk

Hello,

Can you notify a distribution list by adding it as an email target?

Ver comentario · Publicado 21 abr 2022 · Daniel Prouty

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