Dana Coffman
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Actividad reciente de Dana Coffman-
Ticket Fields - removing options no longer needed
We've been using Zendesk Support for about 1 & 1/2 yrs now. We have some custom field values that we no longer need so I am trying to identify the best practice for removing them without causing c...
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Talk icon in Support disappears
Agents keep reporting an issue with the Talk Icon in Support disappearing. If they reset their browser then it appears, but sometimes that doesn't even work. No one has made changes to our compan...
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Query not showing Tickets with Org assigned to ticket when requester is affiliated with multiple Orgs
Query is set to show all tickets with 2 specific tags. There are 9 that meet the criteria but only 7 show up. In comparing the Tickets, the 2 that don't show up have a Requester (User) that is af...
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Support - Organization Ticket display
When viewing an organization it shows all tickets. I am looking for an app add on that would allow me to view tickets that meet X criteria. It would be nice if it could display either as a dropdo...
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Talk - outbound caller ID
RespondidaWe service many different brands so we need to make sure our outbound calls are branded correctly. 1) We would prefer to make our outbound calls from within the ticket so everything stays together....
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Is it possible to create a trigger or automation that will create another Ticket with the properties?
RespondidaAssignee solves a ticket. Ticket meets X criteria then a new ticket is automatically created which will be placed on hold as a reminder to call a customer. Is it possible to create a Trigger or a...