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Craig VanDeVenter's Avatar

Craig VanDeVenter

Incorporación 28 may 2021

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Última actividad 16 feb 2023

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6

RESUMEN DE LA ACTIVIDAD

Última actividad de Craig VanDeVenter

Craig VanDeVenter hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

Dwight Bussman this is great!  Thank you for this!

Ver comentario · Publicado 06 ene 2022 · Craig VanDeVenter

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Craig VanDeVenter hizo un comentario,

ComentarioSecurity and user access in Zendesk Support

I would like to port the audit log into a monitoring system to alert my team if certain changes occur.  I don't see that anyone has asked this question just yet.  I'm not asking for report or filtering.  I'm asking if anyone has ever, or knows anything out there, that can access the logs.

We want teams to be alerted if "X" changes in the log, for example.

For example... are the logs available to a custom API?  We are using Looker and we could use looker as a middle man on this if possible.  IF so... where do I find the logs in the directory?

 

Any help is appreciated.

Ver comentario · Publicado 05 ene 2022 · Craig VanDeVenter

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Craig VanDeVenter hizo un comentario,

ComentarioAccounts and billing

I would echo @... comment.  Plus 1 on ongoing replication.  I have upgraded sandbox but the idea that I have to delete and create a new sandbox to get updated prod seems silly.  I'm paying extra for the sync of metadata... that should be on weekly sync or even an on-demand.  
Setting up access for the teams that need the sandbox after updates seems crazy.  If we set up an SSO then the next time we need a snapshot of prod...we have to delete it, create new one, set up SSO and move on again.  IF that is indeed true.. this seems super odd and not well thought out.

Ver comentario · Publicado 24 jun 2021 · Craig VanDeVenter

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Craig VanDeVenter hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

@... That was incredibly too easy.   

Amazing!  Appreciate it!

Ver comentario · Publicado 07 jun 2021 · Craig VanDeVenter

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Craig VanDeVenter creó una publicación,

Publicación Q&A - Reporting and analytics

Hi All,
This should be simple but its proving difficult.
I know my cost per ticket is about $20

I'm trying to pull a Tickets created (or solved) * 20 to get a total cost over X time period.

Publicado 01 jun 2021 · Craig VanDeVenter

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