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Jeremy Prestidge
Incorporación 28 may 2021
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Última actividad 16 oct 2023
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Última actividad de Jeremy Prestidge
Jeremy Prestidge hizo un comentario,
To get our community more engaged after initially enabling it, we were hoping to be able to @mention any of our users with accounts to encourage them to join conversations. Is there any way to do this as they wouldn't have posted at all obviously when the community is first activated?
Ver comentario · Publicado 16 jul 2023 · Jeremy Prestidge
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Jeremy Prestidge hizo un comentario,
Damn, not ideal at all!
Thanks!
Ver comentario · Publicado 22 ago 2022 · Jeremy Prestidge
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Jeremy Prestidge hizo un comentario,
I've had the same issue - what was the resolution for you Rhys?
Ver comentario · Publicado 21 ago 2022 · Jeremy Prestidge
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Jeremy Prestidge creó una publicación,
Hello, we currently export tickets using the incremental export api, but I'm wanting to find the latest public reply by an agent on a ticket. Essentially we're wanting to build some custom calculations for calculating SLAs, and can't find this value anywhere in the metrics or anywhere else in the API. Can anyone assist?
Thanks
Publicado 06 feb 2022 · Jeremy Prestidge
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