Alberto Fonts

Hi Greg, I fixed the typo, but still no dice..

{'article': {'title': 'MID contactor malfunction', 'body': '
Possible causes
Could be one of the following:\n- Aux Cable severed\n- Aux Cable terminations are incorrect\n- Bad inverter comm card
Recommended Actions
Try the following:\n- Check for continuity on Aux cable terminations.\n- Check that the conductors are terminated correctly and in the right order on both ends of the cable.\n- Measure voltage on the Aux terminals of the inverter. If you cannot read any voltage, the inverter COMM card may be defective and the unit may need to be serviced.
', 'locale': 'en-us', 'permission_group_id': 3756171, 'user_segment_id': 360002017912, 'labels': ['32058', 'f72_external_contactor_malfunction_critical']}}

Still getting the same 500 error.

>>> response.text
"500 Internal Server Error\nIf you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong."

Thanks Greg!

Unfortunately I have not been able to make progress. The 500 error is an internal server error, isn't it? Wouldn't it be on the Zendesk side?

I'm trying to create an article. Here are the parameters I'm sending:

{'article': {'title': 'MID contactor malfunction', 'body': '
Possible causes
Could be one of the following:\n- Aux Cable severed\n- Aux Cable terminations are incorrect\n- Bad inverter comm card
Recommended Actions
Try the following:\n- Check for continuity on Aux cable terminations.\n- Check that the conductors are terminated correctly and in the right order on both ends of the cable.\n- Measure voltage on the Aux terminals of the inverter. If you cannot read any voltage, the inverter COMM card may be defective and the unit may need to be serviced.
', 'locale': 'en-us', 'permission_goroup_id': 3756171, 'user_segment_id': 360002017912, 'labels': ['32058', 'f72_external_contactor_malfunction_critical']}}

This is the response I get:

"500 Internal Server Error\nIf you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong."

And here's the python code I wrote to send this request: