Jeff Hebert

We need a clear understanding of what functionality will be available on the "my activities" page and when it will be available.    Even with that it may be too latte for us.   Our customers are revolting over their inability to easily sort through their open tickets.  They have started a campaign to get us to find a better solution.

I agree, at the end of the day zendesk is broadly displayed to many more companies than are your customers.  Many of these companies could be potential customers.  The My activity page is the leading edge of the company capabilities and the My activity page does not well represent the functionality that the Agents see on their side of the fence.