Dawn Phelps

Adding my vote to adding functionality to pre-schedule Archiving content, not just unpublishing. We leverage temporary "bulletin" type content for our internal teams that drive visibility to updates or temporary contact drivers. Being able to archive and not just unpublish would be more valuable to us and align with other CMS systems. 

Thanks Giuseppe! For some reason I wasn't seeing that earlier, but now I do. 

Is it possible to anchor link to a heading that isn't H1? For our Style Guide, we prefer headings to be H3 and would find great value in anchor linking - but right now the only way I can get anchor linking to work is if I use H1 for my headers.

Plus one for adding this feature - we don't need it regularly but when we do it'd be a huge value add.

Adding my +1 all around and grateful to hear it seems like it's maybe, finally, more of a potential reality at some point sooner than later. This is a big parity gap with your competition. Respect that you can't give any timelines, but any sort of proactive comms as you release milestones leading up would be helpful.

+1 - would reduce risk of broken links/redirects elsewhere in our help center content and in our product. 

Adding my +1 for this added functionality. It's helpful to be able to capture greater insight into contact reason beyond high level ticket categories. Even if can't show all comments, perhaps a way to add functionality to pull reporting based on selected keywords. We can see the ticket subject line which helps, but the full comments can yield greater insight.