Alexandre GIRAUD

Hi, yes really need this ! A must have ! When ? when ? :)

Bonjour,

Y'a t-il du nouveau à ce sujet, c'est assez frustant d'être limitée à seulement une douzaine de vue.

Merci

HI,

I'm not sure that Zendesk agents need an integrated solution and especially with a single provider like gmail. In this case, could be more interesting to have an Outlook Add-On as many of us use it.

BTW for my point of view, just to have a possibility to forward email with a specific tag inside mail body (or subject) for match target case number; will permit to inject last mail in the case and so go on tracking.

Don't hesitate if need further information, and feel free others customers who wait this features (since 2y now) to complete my idea or saying if not shared.

Alex

Hi,

Actually testing the product, and this is a must have feature who is missing, and I still wonder if i will extend trial for my company without this feature.