Rafa Dobón

1. Comunidad
2. Zendesk Suite Q&A
3. Trigger for ticket assignment for a new message on closed ticket

Hi! There is the detailed solution. I just tested it, and it works fine. First create a text field and copy his ID. Create a webhook: PUT https://YOUR_SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket...

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• Rafa Dobón
• Creación 21 de noviembre de 2023 14:50
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Trigger for ticket assignment for a new message on closed ticket

Hi Andrea, You might be able to do it with just two webhooks and triggers. First, you need a new ticket field to save the assignee ID. Then, use a webhook for PUT /api/v2/tickets/{{ticket.id}}.json...

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• Rafa Dobón
• Creación 20 de noviembre de 2023 11:56
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. User Identification in messaging

Hi Glenn, Could you please elaborate a bit more on how we can use the token for this? I did some tests but they were unsuccessful. Thanks!

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• Rafa Dobón
• Creación 14 de junio de 2023 09:25
• 0 votos

1. Comunidad
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

It's a must have.

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• Rafa Dobón
• Creación 7 de septiembre de 2022 11:06
• 8 votos