Erica Girges
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Actividad total301
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen2 usuarios
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Votos0
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Suscripciones112
Resumen de la actividad
Última actividad de Erica Girges-
Erica Girges hizo un comentario,
Hi Hrishikesh, You typically only see that property accessible for anonymous users. For all authenticated users making requests, that property shouldn't be accessible which would provide security f...
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Erica Girges hizo un comentario,
Hi Krishnamurthy, Apologies for the confusion. Unfortunately, the custom ticket field won't show on this page however, it will be visible to the customers once a request/ticket is open via the righ...
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Erica Girges hizo un comentario,
Thank you for confirming! You can easily change visibility and permissions for ticket fields (including custom ones) via the Admin Center as shown below. Hope this helps! Erica
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Erica Girges hizo un comentario,
Glad to help! 😊️
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Erica Girges hizo un comentario,
Hi Fabio, Unfortunately, there isn't a way to customize the offline form in that specific way. You could however, add/edit text in the offline form to display the online hours for chat agents. Cust...
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Erica Girges hizo un comentario,
Hi Krishnamurthy, Just to confirm are you looking to make the custom ticket field data visible to your customers as well? Best, Erica
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Erica Girges hizo un comentario,
Hi Serge, I'm sorry that you're having difficulty retrieving the "Retry-After" header with the given time you would need to wait. Would you be able to share a screenshot of the 429 response body a...
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Erica Girges hizo un comentario,
Hi Josh! You could definitely use the Tickets API to both display ticket data and update tickets. However, it might be easier and more secure to use something like our Web Widget Messaging feature ...
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Erica Girges hizo un comentario,
Hi Usman, Thanks for posting your question to the Community! I would recommend utilizing the Show Attachment API and Upload API to help automate some of it. You could create a function to iterate o...
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Erica Girges hizo un comentario,
Hi Aazim! Yes you can just get the subscribed to sections per user. You would just need to side load the sections data. If you're not familiar with side loading our docs have a detailed explanation...