Erica Girges
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Actividad reciente de Erica Girges-
Hi Tommy, First and foremost, welcome to the community! Thank you for posting your question. Are you using just the Zendesk API client or the Laravel Wrapper? Erica - Dev Support
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Hi Dominic, You could do this by creating a trigger and set a condition where Channel is Web Service (API) and then for the action apply a tag. Then in your SLA have it look for that specific tag a...
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Hi Allen, Thank you for the clarification. My apologies for misunderstanding initially. It appears you're looking for a way for your customers to only need to sign in with their regular customer ac...
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Hi Allen, Thanks for reaching out! You can require customers to login before gaining access to your help center. This would ensure that you have verified the customer and their info prior to any re...
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Hi Jacob, Thanks for reaching out! Taking a further look it may just be a typo in our doc and those array brackets shouldn't be there. From my end, both endpoints returns the ticket_metric key wit...
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Hello, Thank you for reaching out! Typically when we see this sort of error and you've been using the code provided in the docs, it may be an issue with the format of the payload. I would go ahead...
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Hi Carlos, I'm so sorry about that! Thank you for calling that out. Let's try that again, here is the correct link to the Agent Activity API docs. Please let me know if you need anything else. Bes...
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Hi Carlos, Thank you for reaching out! We appreciate your feedback and I genuinely think that would be a beneficial endpoint. Our team is working on some stuff to better provide that type of funct...
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Hi SV, Great question! If the ticket is being placed directly into a closed status the sender will not receive any notification email. However, if you did need a notification to be sent you could ...
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Hi Brenno! Thank you for reaching out. There are a few things to note when using our incremental exports API to export tickets. The incremental exports API will only show tickets that were newly c...