Tipene Hughes

1. Comunidad
2. Zendesk APIs
3. Search by requester's phone

Hey, Fabio! Can you send through an example of the payloads you're sending with the request, as well as the endpoint you're making the call to so I can take a look at this in more detail? Thanks, T...

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• Tipene Hughes
• Creación 30 de septiembre de 2022 14:45
• 0 votos

1. Comunidad
2. Zendesk APIs
3. Group IDs are larger than int32

Glad to hear you've got it working! Have a great day :)  Tipene

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• Tipene Hughes
• Creación 28 de septiembre de 2022 11:24
• 0 votos

1. Comunidad
2. Zendesk APIs
3. Group IDs are larger than int32

Can you confirm the endpoint you're making the request to? The payload you shared above looks like it may be being sent to the requests API (/api/v2/requests) instead of the tickets API (/api/v2/ti...

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• Tipene Hughes
• Creación 27 de septiembre de 2022 09:40
• 0 votos

1. Comunidad
2. Zendesk APIs
3. Check for current logged-in user to update fields on Zendesk ticket

Hi Manisha, The Users API might be helpful for your use case. Specifically, the role attribute which describes the permissions available to the user profile. Here's a link to the documentation whic...

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• Tipene Hughes
• Creación 27 de septiembre de 2022 00:44
• 0 votos

1. Comunidad
2. Zendesk APIs
3. Database Timeout Error on Users Endpoint

Hey, Crawford! There haven't been recent changes to the API endpoint that would result in the issues you're seeing. That said, depending on the size of the dataset you're querying, it could take so...

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• Tipene Hughes
• Creación 26 de septiembre de 2022 03:02
• 0 votos

1. Comunidad
2. Zendesk APIs
3. Group IDs are larger than int32

Hi Jarrett, Can you send through an example of the payload you're sending to the API along with a screenshot of the error you're seeing? Thanks! Tipene

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• Tipene Hughes
• Creación 25 de septiembre de 2022 23:42
• 0 votos

1. Comunidad
2. Zendesk APIs
3. How can I get the organization type in my header file?

Hi Daniel, So I can understand your use case a bit better, can you provide more details on how you're generating the header file you're referring to, and the workflow you're hoping to achieve? Than...

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• Tipene Hughes
• Creación 21 de septiembre de 2022 05:35
• 0 votos

1. Comunidad
2. Zendesk APIs
3. Zendesk UI broken after update

Hey Elvis Camilo, I can see you've got an open ticket with our advocacy team so I'll leave this post for now. If you have any additional questions, feel free to reach out! Tipene

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• Tipene Hughes
• Creación 20 de septiembre de 2022 20:47
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. List all articles for each section(s) on the same category page

Hey Noel Hayden, Here's a similar thread which you might find helpful: https://support.zendesk.com/hc/en-us/community/posts/4865868866586-Show-all-articles-on-Category-page-for-Zendesk-Guide-Help-C...

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• Tipene Hughes
• Creación 19 de septiembre de 2022 21:02
• 0 votos

1. Comunidad
2. Zendesk Apps Framework (ZAF) Q&A
3. App limitations in the Zendesk Agent Workspace

Hey Michael, The article you shared mostly references limitations around the "ticket_editor" location. Is there a specific error you're seeing when listening for events from the "ticket_sidebar" lo...

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• Tipene Hughes
• Creación 12 de septiembre de 2022 19:36
• 0 votos