Dane
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Actividad total822
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen4 usuarios
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Votos3
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Suscripciones199
Resumen de la actividad
Última actividad de Dane-
Dane hizo un comentario,
Hi Will, The only difference for CP3 and CP4 accounts is how the are structured for Support compatibility. They are still using the same Chat API. Hope this helps!
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Dane hizo un comentario,
Hi Prasanth, As it turns out, there's no feature available to sort user segments manually. In the "Visible To" section, the first two user segments will always be "Signed-in Users" and "Agents and ...
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Dane hizo un comentario,
Hi Daniel, As long as the widget is present on the pages that the customer visited, even unauthenticated, the "pages viewed" will still be available.
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Dane hizo un comentario,
Hi Colin, Unfortunately, automation for parent companies is not yet available as well as CSV import.
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Dane hizo un comentario,
Hi Natalie, Pausable update will be triggered everytime your agent replies on a comment by the requester and set the ticket on New, Pending or On-Hold status. The pending status will only pause the...
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Dane hizo un comentario,
Hi Phil, When it comes to this kind of behavior, simply clearing the cache and history of the browser will resolve it. Once done and the issue persisted, please contact our support directly and we'...
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Dane hizo un comentario,
Hi Laura, The "[]" denotes that these are the base metrics and attribute values. "Resolution article tickets" is already a combination of multiple attributes in a function. Therefore it will be sho...
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Dane hizo un comentario,
Hi Rich, Unlike updates history, SLA dataset will just record the met/breached target. The group or assignee associated with it will always be the one showing in the Assignee field and not the grou...
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Dane hizo un comentario,
Hi Colin, I have tested it using Google Contacts and the company name was inherited. Hope this helps!
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Dane hizo un comentario,
Hi Rogier, Have you already followed the steps in Recipe: Setting up a lunch schedule for Zendesk Chat? If you are still experiencing an issue, don't hesitate to contact our support directly.