Dane

1. Comunidad
2. Zendesk SDK for Unity - Messaging capabilities EAP
3. How do you assign the correct ticket metrics to multiple ticket handlers in messaging tickets?

Hi Kris,Unfortunately, messaging dataset does not include engagement.I would recommend that you create a new post in the General Product Feedback topic in our community to engage with other users w...

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• Dane
• Creación 30 de mayo de 2023 22:35
• 0 votos

1. Objetos e regras
2. ...
3. Encaminhamento
4. Ativação e configuração do encaminhamento omnichannel

Hi Felipe,Due to the nature of your concern, I have created a ticket for you. Please wait for my update via email and let's continue from there.

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• Dane
• Creación 30 de mayo de 2023 05:24
• 0 votos

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Analyzing your Flow Builder activity

Hi Allison and Cassie,Flowbuilder dataset does not include Ticket ID.

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• Dane
• Creación 26 de mayo de 2023 07:06
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Explore: Time to Resolution (Support data) for Linked article tickets (Guide data)

Hi Mary,Due to the nature of this concern, I have created a ticket for you. Please wait for my update via email and let's continue from there.

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• Dane
• Creación 26 de mayo de 2023 06:54
• 0 votos

1. Comunidad
2. Zendesk on Suite best practices
3. Reporting Resolved Chats

Hi Judy,As it turns out, there's no specific metric for this use case. The only option is the one that you are currently planning which is to tag chats whenever it's completed by agents.

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• Dane
• Creación 26 de mayo de 2023 06:50
• 0 votos

1. Apps and integrations
2. ...
3. Jira integration
4. Updating a ticket when the status of a Jira issue changes

Hi All,One of the recommendation that helped on this behavior is to reinstall the integration. Please follow the steps in To reinstall the integration.If the same issue persisted, please contact us...

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• Dane
• Creación 26 de mayo de 2023 06:33
• 0 votos

1. Comunidad
2. Zendesk Sell Q&A
3. Create and Edit Incoming Call Ringtones and Voice Keyboard Shortcuts

This is definitely a good feedback. Our developers and product managers look to the Community as they make developmental plans. Posts with high engagement typically catch their eye, so it can reall...

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• Dane
• Creación 22 de mayo de 2023 06:32
• 0 votos

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using the Make API call step in Flow Builder

Hi John,You can check the option in Using the Make API call step in Flow Builder. Please take note that customization is not part of Zendesk's scope.The step above is only possible if Shipstation h...

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• Dane
• Creación 22 de mayo de 2023 06:12
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Comparing an agent's tickets to the rest of the agent's group

Hi David,As it turns out, we don't have dynamic filters yet. All should be done manually. 

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• Dane
• Creación 20 de mayo de 2023 04:49
• 0 votos

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Chat API tutorial: Generating an OAuth token (integrated Chat accounts)

An access token doesn't expire but it can be revoked.

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• Dane
• Creación 20 de mayo de 2023 04:44
• 0 votos