Dane
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Actividad total672
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen4 usuarios
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Votos3
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Suscripciones173
Resumen de la actividad
Última actividad de Dane-
Dane hizo un comentario,
Hi Brian, The best work flow on such tickets will start from the point when the original ticket is still open. You will have to tag these tickets based on group, organization or anything you prefer...
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Dane hizo un comentario,
Hi Jeff, If you can share to use the placeholder that you are using, maybe we can determine what could be causing this behavior.
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Dane hizo un comentario,
Hi Riah, Your CSV should be similar to the one below. You also need to make sure that you have the values for "Title" and "en-US text". Hope this helps!
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Dane hizo un comentario,
Hi Colton, As long as the email provider is still Google, primary email on all users are already under the example.co and they are logged in on their Google accounts on the same browser, they shoul...
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Dane hizo un comentario,
Hi Renate, Please refer to the sample report below. I have used the "Chat Started - Hour" attribute in Calculations > Rename Values for Hourly Chats AM/PM. More information can be found here Explo...
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Dane hizo un comentario,
Hi Mike, You can use the calculated metric below: IF ((CONTAINS(LOWERCASE([Ticket subject]),"word1")) OR(CONTAINS(LOWERCASE([Ticket subject]),"word2"))OR(CONTAINS(LOWERCASE([Ticket subject]),"dane"...
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Dane hizo un comentario,
Hi Brian, If you are pertaining to just simply changing the channel of your responses, it will not have any effect on it as they are from two different datasets. Hope this helps!
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Dane hizo un comentario,
Hi Vinit, I have noticed that a ticket has already been submitted regarding this concern. Please wait for the update from one of our Advocates. Please remember to not include personal information l...
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Dane hizo un comentario,
Hi Chris, I have created a ticket for you to further investigate this behavior. Please wait for my update via email and let's start from there.
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Dane hizo un comentario,
Hi Neal, In order for endusers to see tickets on different orgs, you need to enable "Can view all org tickets" in the Organization Profile. Next is add the orgs the user profile you prefer. Once ...