Jordan Abu-Sirriya

1. Comunidad
2. Developer - Zendesk APIs
3. instagram direct message integration- stories attachment in the ticket not reliable in zendesk

Hi Atef,  Thank you for reaching out! When an end-user messages a business's Instagram story, it is expected behavior that only the end-user's message will be displayed in the ticket. There will no...

• Ver comentario
• Jordan Abu-Sirriya
• Creación 3 de marzo de 2022 19:00
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Instagram Story Replies not logged as tickets

Hello, The issue regarding end-users not being able to respond to a business's Instagram story is now resolved. Thank you for your patience!Best,Jordan

• Ver comentario
• Jordan Abu-Sirriya
• Creación 16 de septiembre de 2021 17:07
• 0 votos