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Erin O'Callaghan

Zendesk Documentation Team
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Última actividad de Erin O'Callaghan
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    Erin O'Callaghan hizo un comentario,

    Hi Joey, I've updated the article to specify that drill in is available only for agent status live metrics (Agents online, Agents offline, etc.). Sorry for the confusion!

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    Erin O'Callaghan hizo un comentario,

    We've added a new Explore recipe that shows you how to report on messaging tickets by channel: Messaging tickets by channel

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    Erin O'Callaghan hizo un comentario,

    Hi Maxim Nason, you should be able to do this by creating a standard calculated attribute called Tickets created and solved within same month? with the following formula: IF [Ticket created - Year]...

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    Erin O'Callaghan hizo un comentario,

    Hi Jake Warren, based on the numbers in your screenshot, it looks like a "value ascending" sort might already be applied on the Ticket Count column. Try clicking the header of that column once or t...

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    Erin O'Callaghan hizo un comentario,

    Hi Joey Viera, yes there is! This recipe shows you how to build a report with multiple lines showing monthly data across different years: Solved tickets this year compared to last year. You can cha...

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    Erin O'Callaghan hizo un comentario,

    Zendesk is removing Net Promoter Score (NPS) survey functionality on April 30, 2023. For more information, see Announcing the removal of Net Promoter Score (NPS).

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    Erin O'Callaghan hizo un comentario,

    New EAP for Support:  Macro suggestions Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which maros to create is not always straight...

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    Erin O'Callaghan hizo un comentario,

    We've added a new recipe for Guide that lets you report on the number of article views for help center categories (using a calculated attribute): Help center category views

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    Erin O'Callaghan hizo un comentario,

    Hi Richard, yes, as long as you're capturing the Jira ID in a custom field, this is possible! To create the report, add the metric from the recipe above, and then add your custom field as an attrib...

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    Erin O'Callaghan hizo un comentario,

    Hi Judy Correia, it sure is! I've updated this article with a new topic about how to update an existing scheduled delivery.