Erin O'Callaghan

1. Zendesk updates
2. Announcements
3. Announcing messaging reporting in Explore

Sorry about the wrong rollout date, CJ Johnson! I've corrected it in the table above. The data is available from September 20, but the rollout happened on September 22.

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• Erin O'Callaghan
• Creación 22 de septiembre de 2022 16:28
• 0 votos

1. Zendesk Suite
2. Getting Started with Zendesk Suite
3. About Zendesk channels

Hi James Yang, the Analyzing your Flow Builder activity article describes the prebuilt Explore dashboard that shows information about the number of users who engaged with the bot or were transferre...

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• Erin O'Callaghan
• Creación 19 de septiembre de 2022 16:52
• 1 voto

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

In the beta dashboard builder, we’ve released four new templates that help you quickly create dashboards to report on historical (non-live) data: Support solved tickets Support resolution time Sup...

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• Erin O'Callaghan
• Creación 1 de septiembre de 2022 14:00
• 0 votos

1. Explore
2. ...
3. Creating dashboards
4. Working with the new dashboard builder (Beta)

In the beta dashboard builder, we’ve released four new templates that help you quickly create dashboards to report on historical (non-live) data: Support solved tickets Support resolution time Sup...

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• Erin O'Callaghan
• Creación 1 de septiembre de 2022 14:00
• 0 votos

1. Explore
2. ...
3. Writing formulas
4. Writing Explore formulas

Thanks for pointing this out, Judy Correia! I've updated the first set of steps in this article to mention that you first need to create or open a report. 

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• Erin O'Callaghan
• Creación 30 de agosto de 2022 17:33
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How to Separate Hours? - EXPLORE

I did some testing on this, and it appears the system uses the time when the agent started working on the update to determine whether the update falls inside or outside business hours. So for your...

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• Erin O'Callaghan
• Creación 26 de agosto de 2022 17:41
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How to Separate Hours? - EXPLORE

I’m glad it worked for you!  As for filtering the report, I see from your screenshot that you’re using the Update - Month attribute in the Rows panel. I’d recommend moving that attribute to the Fil...

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• Erin O'Callaghan
• Creación 24 de agosto de 2022 19:54
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How to Separate Hours? - EXPLORE

Sorry, I should’ve explained my thinking more! I was suggesting that you could use a formula similar (but not identical) to the one in Filtering reports by business hours. So you might create a sta...

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• Erin O'Callaghan
• Creación 23 de agosto de 2022 20:46
• 0 votos

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

Zendesk update: Please see our correction in the next comment below regarding this EAP.   New EAP for Explore: Messaging dataset The Messaging tickets dataset in Explore contains metrics and attrib...

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• Erin O'Callaghan
• Creación 23 de agosto de 2022 18:51
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How to Separate Hours? - EXPLORE

Hi Gustavo Moura, this Explore recipe might help: Filtering reports by business hours. It shows you how to create a standard calculated attribute based on day of the week and hour, which you can th...

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• Erin O'Callaghan
• Creación 23 de agosto de 2022 17:43
• 0 votos