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Erin O'Callaghan

Zendesk Documentation Team
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Última actividad de Erin O'Callaghan
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    Erin O'Callaghan hizo un comentario,

    Hi Bob Gaul, I think there's an extra bracket and parenthesis after Assignee email that's causing the error. I tested the formula and it seems to work when written like this:  IF (CONTAINS([Assigne...

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    Erin O'Callaghan hizo un comentario,

    Ilaria Vilardi Yep, there is! In that case, you can skip the result path calculation and just add a total on rows instead. In the example report below, you can see that there were 4 tickets tagged ...

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    Erin O'Callaghan hizo un comentario,

    Hi Ilaria Vilardi, you should be able to do this by following these steps: Create a standard calculated attribute with a formula similar to this example (replace "blue" with whatever tag you want...

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    Erin O'Callaghan hizo un comentario,

    Hi CJ Johnson, excellent question! I tested this out, and it looks like "To the end of: 1 month ago" gives the right number for a 12-month average.* I updated the recipe with that as the end date f...

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    Erin O'Callaghan hizo un comentario,

    Hi Ronald, the custom start of week setting doesn't affect the prebuilt Explore dashboards. But if you want, you can create a copy of a prebuilt dashboard, which would be affected by the custom sta...

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    Erin O'Callaghan creó un artículo,

    Análisis de las actividades de Zendesk Sell

    Zendesk Explore cuenta con un panel prediseñado que le permite monitorear las actividades de Zendesk Sell. El panel de actividades le puede ayudar a identificar información sobre sus correos el...

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    Erin O'Callaghan hizo un comentario,

    Hi Jorge Hueso, thanks for letting us know! I've corrected the links so that they point to the right articles now.

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    Erin O'Callaghan hizo un comentario,

    We've added a couple new Explore recipes for you: (Support) Reporting on tickets with an internal comment before a public comment (Guide) Monitoring changes in search data according to search que...

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    Erin O'Callaghan hizo un comentario,

    Hi CJ Johnson, the new change here is that you can set permissions on entire datasets (rather than individual dashboards). Before, you could set these dataset-level permissions for custom datasets ...

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    Erin O'Callaghan hizo un comentario,

    New EAP for Support:  Automated triage Automated triage uses artificial intelligence to enrich your tickets with intent and language predictions without the help of agents or admins. You can then u...