Salim Cheurfi
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Actividad total127
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen2 usuarios
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Votos5
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Suscripciones32
Resumen de la actividad
Última actividad de Salim Cheurfi-
Salim Cheurfi hizo un comentario,
Hi Victoria, The best approach here would be to create several metricsFor example for users with one call you can create this metric : IF (COUNT(Inbound calls)=1) THEN [End-user ID]ENDIF It will gi...
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Salim Cheurfi hizo un comentario,
Hi Garima,You should be able to add a checkbox filter by editing the Dashboard and adding a data filter and selecting the checkbox field you wish to add. More information in our article: Adding a ...
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Salim Cheurfi hizo un comentario,
Hello Kyriacos,These metrics are our standard metrics, but you can create calculated metrics more tailored to your needs.It's not something we will be able to support but I recommend checking these...
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Salim Cheurfi hizo un comentario,
Hi Kyriacos, Thanks for reaching out, We don't exactly have a metric to calculate the average response time in a ticket, the closest is the Average Requester Wait time, it calculates the time the ...
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Salim Cheurfi hizo un comentario,
Hello Spencer, Thanks for reaching out, That's a good question, and I will do my best to clarify : The Average Chat Concurrency give us the number of "active" chat in the same time per hour, while ...
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Salim Cheurfi hizo un comentario,
Hi Lea,Thanks for reaching out,I will open a ticket on your behalf so we can troubleshoot this via email, you will receive an email from our support team shortly.
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Salim Cheurfi hizo un comentario,
Hi,Thank you for reaching out !Our team is still working on providing end user authentication support in messaging, we don't have an official roadmap to announce yet but we can confirm that our tea...
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Salim Cheurfi hizo un comentario,
Hi Walter,I am opening a ticket on your behalf so you can share more details via email and we will troubleshoot this error for you.You will receive an email from our Support Team shortly.Best,
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Salim Cheurfi hizo un comentario,
Je vous en prie, comme ça concerne des statistiques sur Explore je vais ouvrir un ticket pour vous afin que l'on puisse vérifier ça ensemble. Vous allez recevoir un email avec un numéro de ticket ...
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Salim Cheurfi hizo un comentario,
Bonjour, Une demande ne peut être attribuée qu'à un seul groupe en même temps, si vous devez impliquer plusieurs groupes dans un ticket, vous pouvez envisager ces options : Réaffecter le Ticket ...