Bruno Cabral

On Zendesk product update page, user authentication on messaging is said to be completed and there's a link to this article

(https://www.zendesk.com.br/whats-new/)

But it seems that this article and the one about messaging limitations (https://support.zendesk.com/hc/en-us/articles/4408822351642) are not updated yet 

Can you confirm that? Can you provide more info on how that will work?

Cheers

Bruno

+1 on custom headers

not only for improved authentication but some apis require accept header

I am also interested in the custom request header feature

Hi Zendesk team!

We have a different scenario and we are evaluating if it is possible to configure/customize the add-on to suit our use case.

Our technical support team uses Jira and we want to integrate Zendesk (end customer support) to it. Traditionally, all the escalation and issue tracking was done manually via Jira Portal for Jira Service Management.

The problem is: these requests are structured as request-types in Jira, under the issue-type 'technical support'. And for different request-types there are different fields that are shown conditionally to a zendesk agent when opening a request on the portal.

We want to use the 'create a request' via Jira add-on, with the issue type 'technical support' and selecting the appropriate request-type and showing the conditional fields to that request type. In a similar fashion that a zendesk form would work. Is this configuration possible in any way?