PJ

Hello,

The live conversation translation feature doesn't work on tickets via the Mobile SDK channel. You can refer to the article Understanding and Activating Live Conversation Translation for more information about this.
 
Live conversation translation gives agents the option to automatically translate incoming messages (coming from the end user) and outgoing messages (going to the end user) in the Zendesk Agent Workspace. It works in live conversations from the following channels:

• Live chat
• Social channels
• Sunshine Conversations channel
• Zendesk messaging
  
  
  
  
   

Hi John,
 
Great question! If you are referring to custom dropdown field values, you may try the below placeholder as stated in the article Using placeholders for custom fields.
 
"{{ticket.ticket_field_option_title_}}"

Best,

PJ

Hi John,

Great question! If you are referring to custom dropdown field values, you may try the below placeholder as stated in the article Using placeholders for custom fields.

Best,

PJ