Kirthi itagihal

1. Created Webhook with Get call ,Response Body as result 

 "results": [
        {
            "id": 1505865345961,
            "url": "https://{SUBDOMAIN}/api/v2/users/{USERID}.json",
            "name": "Name here"}]

2. Created Webhook with PUT call, able to use this webhook in trigger by giving JSON Body to update require fields.

{"ticket":{"custom_fields":[
                {"id":4412729343881,"value":"{{webhookResponse.body.results.id}}"}]}}

Usecase : Not able to use this response body in Triggers /Automations

 

need  to map user fields with ticket fields.( Copy user field values to ticket fields automatically)

Usecase: User fields will frequently updated ,so we cant manually copy from user fields and paste it in ticket fields

need  to map user fields with ticket fields.( Copy user field values to ticket fields automatically)

Usecase: User fields will frequently updated ,so we cant manually copy from user fields and paste it in ticket fields

Hope will achieve it soon