Daniel Gnägi

Based on my understanding of the Zendesk documentation on redacting ticket content, it is not possible to redact archived live chat channels. Additionally, it appears that the API does not allow un-archiving a ticket.

For privacy reasons, we need to redact certain content (attachments) from past conversations. Given these constraints, the only viable option to meet this requirement seems to be permanently deleting the ticket. Or am I overlooking an alternative solution when using the API?