Terry Knox
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Actividad reciente de Terry Knox-
The loss of bookmarks would be a big deal for us - we use them to quickly allow us to jump between common "states" (combinations of various data filters that limit what we see to specific varieties...
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We use images lots in our dashboards - we have staff performance dashboards with agent photos. The top performing agents each week get little crowns (for productivity) and halos (for CSAT) added ab...
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So, to clarify, within 8-12 months, every dashboard that we currently use will need to be re-built? Is that correct? They won't be transitioned over to the new builder, even in some sort of ugly ve...
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Absolutely shocked that this couldn't be done! No way to do overflow routing at all seems mad to me. The chat tool has always felt like a bit of an afterthought and the move to "messaging" hasn't i...
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Just to add to the call for this to be added - we're very keen to know which searches/article views led to tickets, so we can work out how to improve the situation.
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Joshua G - The SLA dataset only has the concept of the final/current ticket assignee, so all breaches will be attributed to them. To my knowledge, there's no way to track breach events to specific ...
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Came searching for how to have my reports that show certain types of contact by month to show every month, even if there wasn't any contact. Very disappointed to see it can't be done.
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Yes!
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Hello! The big thing we need is the ability to report on SLA performance/adherence based on the ticket assignee at the time of the event. Currently all reporting is based on the current/final assig...
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Thanks!