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Lacey Simpson

Incorporación 16 oct 2021

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Última actividad 27 oct 2021

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Última actividad de Lacey Simpson

Lacey Simpson hizo un comentario,

ComentarioBusiness rules

Hi Dave,

It looks like our trigger must have been updated and that selection was removed. I just added it back, thank you very much!

Ver comentario · Publicado 22 sept 2021 · Lacey Simpson

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Lacey Simpson hizo un comentario,

ComentarioBusiness rules

For our alert "Notify Assignee of comment update", the assignee is also alerted when they have added a new comment to a ticket. Is there a way to stop that from happening?

 

Ver comentario · Publicado 21 sept 2021 · Lacey Simpson

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Lacey Simpson hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

This is a really useful tool, but how do you make sure End Users do not see this in the email thread as well as agents?

Ver comentario · Publicado 14 sept 2021 · Lacey Simpson

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