Búsquedas recientes

No hay búsquedas recientes

Kevin Zhou's Avatar

Kevin Zhou

Incorporación 23 mar 2023

·

Última actividad 27 mar 2023

Seguimientos

0

Seguidores

0

Actividad total

4

Voto

1

Suscripción

1

RESUMEN DE LA ACTIVIDAD

Última actividad de Kevin Zhou

Kevin Zhou hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email
Comunidad

Thank you!

Ver comentario · Publicado 27 mar 2023 · Kevin Zhou

0

Seguidores

0

Votos

0

Comentarios

Kevin Zhou creó una publicación,

Publicación Q&A - Tickets and email
White, hidden text string at the end of public reply to new ticket

Hello,

When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a dash after the 6th character, enclosed by brackets is appended to the end of the email in the requester's inbox. It doesn't appear in my Zendesk support ticket, only in the end user's email.

This text doesn't appear in Channels > Email, HTML template, but is inserted after the  {{content}}

tag, before the close of the tag, within its own tag. What is the purpose of this text?

View in requester's Gmail inbox:

View of the email, with cursor highlighting:

Publicado 23 mar 2023 · Kevin Zhou

0

Seguidores

6

Votos

5

Comentarios