Niina Tuominen
-
Actividad total23
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos9
-
Suscripciones8
Resumen de la actividad
Última actividad de Niina Tuominen-
Niina Tuominen hizo un comentario,
Thanks Zha, that is how I have done the process now, it is just that agents need to remember to use this macro with these incoming calls and change the comment type to internal.
-
Niina Tuominen hizo un comentario,
I have a scheduled pdf. dashboard which is sent to customer once a month and includes details about all the tickets row by row they have been sending us during the past month. If there is more tick...
-
Niina Tuominen hizo un comentario,
I would need to configure ticket comment field as internal/private as default to specific brand. I guess this is not possible with trigger or any other way? The use case here is that calls coming i...
-
Niina Tuominen hizo un comentario,
I guess reminder would be enough, but it would be more clear if the trigger would not allow to change the status of the ticket until the subject line is updated from the default one.
-
Niina Tuominen creó una publicación,
To create trigger which would force the agent to edit the subject line more descriptive?
Incoming calls create automated subject which tells nothing of the issue. This can be edited yes, but can I would need to create trigger which would force the agent to edit the subject line more de...
-
Niina Tuominen creó una publicación,
Call back options after hours
RespondidaHi, We would like to offer our customers good customer experience by offering them call back option if they happen to call us after hours. They would be called back during next business hours.