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Maddie Knight

Incorporación 12 nov 2024

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Última actividad 12 nov 2024

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Última actividad de Maddie Knight

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ComentarioWhat's new in Zendesk

I second the comment from Jakob Kruse - "Is it possible that the updated Triggers page has slightly manipulated existing triggers?"

Over night our WhatsApp tickets are now being created with an 'OPEN' status, when previously it was ‘NEW’. 
There isn't anything in the associated triggers to suggest this is an Action. Why is the system now setting the status at 'OPEN'? This is messing with our existing SLA's and Time Spent.

Ver comentario · Publicado 12 nov 2024 · Maddie Knight

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