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Nikki Goodson

Incorporación 16 oct 2021

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Última actividad 02 nov 2021

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Última actividad de Nikki Goodson

Nikki Goodson hizo un comentario,

ComentarioTicket management

That's fantastic, and not the answer I expected, but definitely what I hoped!

Thanks for testing. 

Ver comentario · Publicado 20 sept 2021 · Nikki Goodson

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Nikki Goodson hizo un comentario,

ComentarioTicket management

I believe I already know the answer, but I will ask anyway!

Let's say I merge Ticket 1 into Ticket 2.

Ticket 1 becomes closed.

Customer has emails from both Ticket 1 & Ticket 2 in their sent folder. If they reply again to their original Ticket 1 email, then does it become a follow-up ticket as usual? Or does ZD recognize that the ticket has been merged, and instead put the new message into Ticket 2? 

Ver comentario · Publicado 16 sept 2021 · Nikki Goodson

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Nikki Goodson hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I also have this problem, and we frequently switch from one to the other. The reason for ours is that if a ticket comes in with a foreign language, we get a translation and then post it as an internal note. We of course then need to stay on the ticket in order to send the public reply. In the case where the ticket comes in with English, then it's no problem to simply leave it as Next ticket in view. But more than half of our tickets need translation, so it is frequent switching back and forth.

Ver comentario · Publicado 23 ago 2021 · Nikki Goodson

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