Búsquedas recientes
No hay búsquedas recientes

Nikki Goodson
Incorporación 16 oct 2021
·
Última actividad 02 nov 2021
Seguimientos
0
Seguidores
0
Actividad total
6
Voto
1
Suscripciones
2
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Nikki Goodson
Nikki Goodson hizo un comentario,
That's fantastic, and not the answer I expected, but definitely what I hoped!
Thanks for testing.
Ver comentario · Publicado 20 sept 2021 · Nikki Goodson
0
Seguidores
0
Votos
0
Comentarios
Nikki Goodson hizo un comentario,
I believe I already know the answer, but I will ask anyway!
Let's say I merge Ticket 1 into Ticket 2.
Ticket 1 becomes closed.
Customer has emails from both Ticket 1 & Ticket 2 in their sent folder. If they reply again to their original Ticket 1 email, then does it become a follow-up ticket as usual? Or does ZD recognize that the ticket has been merged, and instead put the new message into Ticket 2?
Ver comentario · Publicado 16 sept 2021 · Nikki Goodson
0
Seguidores
0
Votos
0
Comentarios
Nikki Goodson hizo un comentario,
I also have this problem, and we frequently switch from one to the other. The reason for ours is that if a ticket comes in with a foreign language, we get a translation and then post it as an internal note. We of course then need to stay on the ticket in order to send the public reply. In the case where the ticket comes in with English, then it's no problem to simply leave it as Next ticket in view. But more than half of our tickets need translation, so it is frequent switching back and forth.
Ver comentario · Publicado 23 ago 2021 · Nikki Goodson
0
Seguidores
0
Votos
0
Comentarios