Christian Degn Andreasen

We are also facing issues with the inability to add comments to side conversations opened to a private group (that the requester does not have access to). 
The requester is… well… the requester, so why wouldn't they be able to add to the side conversation that they themselves created towards the private group? 

If the child ticket was created via a form or email, instead of as a side conversation, the requester would have no issues adding comments/replies to the ticket conversation. 

+1 for this!