Sebastian Bornemann

1. Comunidad
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

Works perfectly via webhook instead of HTTP target. :)

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• Sebastian Bornemann
• Creación 1 de abril de 2022 09:21
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Neil Weldon What exactly is worked on, what can we expect? "Endless rerouting" or just the visible phone numbers?

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• Sebastian Bornemann
• Creación 29 de marzo de 2022 07:56
• 2 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Neil Weldon "In a circumstance where an agent steps away without changing their state it could cause a call to be retried to that agent again and again if they are the only one available." Yes, tha...

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• Sebastian Bornemann
• Creación 28 de enero de 2022 08:49
• 5 votos

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. How are calls routed to my agents in Talk?

Hi, we want to use talk starting in the next one to two weeks. One problem, though: For tests, we have uploaded an 8 minute wait greeting (music with some spoken lines every few minutes). When I ca...

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• Sebastian Bornemann
• Creación 14 de enero de 2022 10:20
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi Brandon,   thank you for clarifying. Now it makes a lot more sense. If I would use a target with the file name .../{{user.id}}.json, I should be able to write into that field, correct? But can I...

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• Sebastian Bornemann
• Creación 13 de agosto de 2021 07:26
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi Brandon, please allow me, after reading your links, to post the remaining specific questions: Why is "user_fields" never mentioned on the whole of the placeholders reference? Do I need to use "...

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• Sebastian Bornemann
• Creación 3 de agosto de 2021 05:41
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi,   this is the error:   Sync customer number from ticket Anfrage PUT /api/v2/tickets/384518815337.json HTTP/1.1   Authorization Basic aW5mb0B2b2x0dXMuZGUvdG9rZW46 User-Agent Zendesk Tar...

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• Sebastian Bornemann
• Creación 2 de agosto de 2021 13:54
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi Brandon,   this is unfortunately also no solution. It doesn't work.   Also, my question from above, if the outcome is affected by the file name of the json file (different variables used), hasn'...

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• Sebastian Bornemann
• Creación 2 de agosto de 2021 10:03
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi,   I doubt this will work since the agents should be able to write this field and read from it, too.   What about using the user "details" field, how would you write the script then? I seem to f...

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• Sebastian Bornemann
• Creación 26 de julio de 2021 11:48
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi, doesn't work either. But it underlines the first { bracket if I spare the ".

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• Sebastian Bornemann
• Creación 25 de julio de 2021 15:38
• 0 votos