Pedro Rodrigues
Zendesk and CX consultant at Opservator.com 👋 Please note: I do not work for Zendesk, I just contribute as a Community Moderator.
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Actividad reciente de Pedro Rodrigues-
Olá bianca bezerra, correto. A nova política não será apenas aplicada nos tickets cuja prioridade for atualizada mas sim em qualquer ticket que sofra qualquer atualização (corresponda às condições ...
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Great news! You're welcome, always happy to help 👋
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Hi Lorrie McConnell, can you please confirm whether you have the setting "Display unsafe content" checked in Guide Settings? That could probably be what's preventing the Google Sheet iframe from l...
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Hello WeRoad, unfortunately there isn't a custom role option to set those permissions. The workaround is leveraging the API to bulk import (or use a custom app to manage user licenses).
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Hola Natalia Maglioni, si se refiere a reportar tickets basado en valor de SLA, lamentablemente en Explore no es posible reportar, por lo menos con el conjunto de datos en vivo ("Live dataset"). Co...
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Hi Ofer Rozen, just to note that the report seen in the image shows the # tickets per Requester organization, not Requester. To obtain something like "the 5 customers that opened the most tickets",...
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Olá Lucas Moreira, desculpe o atraso na resposta. Infelizmente ainda não parece existir algo assim no Explore, pelo menos em tempo real. Com a exceção das visualizações/Views, o mais próximo que co...
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Hi Anna Billings, you're right - article updated accordingly! Thank you for the heads up 👍
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Jake Warren could it be due to pagination?
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Hi Jake Warren, try the following endpoint: https://yoursubdomain.zendesk.com/api/v2/users.json?role[]=end-user&include=identities This request's JSON output will return end-user data but also some...