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Irjen Schamphelaere

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Última actividad de Irjen Schamphelaere
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    Irjen Schamphelaere creó una publicación,

    Installing Zendesk Talk as a softphone

    1. Comunidad
    2. Zendesk Suite Q&A

    We are using the Jabra Engage 50 ll. It uses an auditory signal for incoming calls from connected softphones. Zendesk Talk isn't showing as a softphone. How can we fix this? Do we need to install a...

    • Irjen Schamphelaere
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    • 4 seguidores
    • 1 comentario
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    Irjen Schamphelaere hizo un comentario,

    1. Agent guide
    2. Ticket basics
    3. Understanding when email replies become public or private comments

    We are experiencing the same problem as Sara. Can someone please inform about this? --> When the other department ( non-Zendesk user) forwards a comment from the original client ticket, only to us ...

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    • Irjen Schamphelaere
    • Creación
    • 2 votos