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
Dale Steinbacher
Incorporación 13 ene 2022
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Última actividad 27 jun 2024
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Última actividad de Dale Steinbacher
Dale Steinbacher hizo un comentario,
Thanks Patrycja,
The image you provided above is what we expect to see on our end and I appreciate your taking the time to look into this for our instance.
Best,
Dale
Ver comentario · Publicado 27 jun 2024 · Dale Steinbacher
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Dale Steinbacher hizo un comentario,
Hi Pati,
Please find a screenshot of the action section of our macro page below. I have highlighted the area that the “view placeholders” button is hiding at the moment. There is no text or thumbnails that pop up to let you know that the placeholders are there.
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Ver comentario · Publicado 26 jun 2024 · Dale Steinbacher
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Dale Steinbacher hizo un comentario,
I'd like to ask if you could make the “placeholders” option visible again. The button to view placeholders is invisible and very difficult to locate unless someone shows you where to find it. I suggest making it more visible so agents don't have to struggle to find the tools available.
Ver comentario · Publicado 25 jun 2024 · Dale Steinbacher
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Dale Steinbacher hizo un comentario,
Are there settings that determine if a greeting is looped? I just set up an IVR greeting and in testing, the greeting is on a continual loop. I'd prefer if the greeting only played once.
I understand functionality may differ for hold/wait greetings, but for an IVR greeting, can we prevent it from looping?
Ver comentario · Publicado 03 abr 2024 · Dale Steinbacher
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Dale Steinbacher hizo un comentario,
Have there been any updates on this issue? We have similar issues and would like to limit this functionality to system admins only.
Ver comentario · Publicado 24 mar 2023 · Dale Steinbacher
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Dale Steinbacher hizo un comentario,
Adding my support for an unmerge option as well. Accidental merges are problematic and restricting access for ticket merging to the admin level is not a viable work-around with the volume we have.
Ver comentario · Publicado 31 mar 2022 · Dale Steinbacher
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Dale Steinbacher hizo un comentario,
We would like the ability to transfer a call to the voicemail for a group that is not online. Some of our units have different operating hours and it is easier to transfer a call to the appropriate voicemail than take notes and reassign a ticket. Is this something that can be done in the Talk yet?
Ver comentario · Publicado 13 ene 2022 · Dale Steinbacher
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