Johan Suurküla

Hello Matt,

In practice - there are no outliers. 

In order to not forget about the change of setting (that if forgotten - ruins the day when it is the most important = when multiple end-users are working together on the same critical problem) we discuss this manually with each customer during on-boarding. We at least attempt to make it sound like a feature, but to this date, never have have any customer thought the "default setting" has been a remotely good idea. We change the default settings literary every time we setup a new organization.

Where to find the setting? I figured "from a menu standpoint" the logical place would be somewhere in the admin/manage/organization. The main thing is the keyword "organization" that I would be looking for in settings, and expect to find it somewhere.

cheers.

 

Sorry for the delay,

Our situation exatcly as Jan describes.

Thanks Jan!

 

Hello,

A nice feature would be to have access to change the default behavior when setting up New organizations.

The current default is very restricted. 

I want to change the default setting on new Organizations. I want the setting "Users: can view all org tickets" and Users setting, "Can view tickets from users org" to be possible to set as default. As of now, every organization added requires this manual step to make the ZD portal behave as expected for customers. 

Related suggestion: retroactively bulk change this option safely (ie, without exporting&importing the entire user db!