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Raphaël Péguet - Officers.fr's Avatar

Raphaël Péguet - Officers.fr

Incorporación 19 dic 2021

·

Última actividad 29 dic 2023

Zendesk Certified Consultant

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RESUMEN DE LA ACTIVIDAD

Última actividad de Raphaël Péguet - Officers.fr

Raphaël Péguet - Officers.fr hizo un comentario,

ComentarioWeb Widget documentation

Federico Costa of course.

Allison Sargent this is different because ask for details asks the questions to the customer whether here you can populate the answer based on information of your website without asking.

 

@Zendesk Can you certify that others metadata than the 4 about authentication (mail, name, external id, status) can be used as variables in the flowbuilder please??

 

It would be nice that you add screenshots to reassure people that metadata are shown in the flow builder

Ver comentario · Editado 24 oct 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hizo un comentario,

ComentarioBusiness rules

I'm sure I've seen somewhere placeholders (tags) for nested drop-down list fields that return the first value, but I can't remember how it's written.

For example, if you have a field with the value: Restaurant::Français::5 étoiles, it will only return Restaurant.
If you ever have it somewhere... (but without liquid)

Best regards,

Raphaël

Ver comentario · Publicado 11 oct 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hizo un comentario,

ComentarioMultiple language support

Can we create new dynamic content by importing or this is only to update?

Ver comentario · Editado 04 oct 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hizo un comentario,

ComentarioTalk basics

Benineses numbers are not on the list of accessible number in this webpage but it is in the self service buying part of Zendesk. Can you confirm benineses numbers are available?

 

Best regards,

Ver comentario · Publicado 24 ago 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr creó una publicación,

Publicación Feedback - Developer Platform

Hi,

We know how to send ticket info with webhooks but not attachment links.

We know how to write it with liquid but as it is not supported by webhooks we fail...

If some ones knows the syntax you're welcome 😇 

Best regards!

Raphaël

Publicado 04 ago 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hello 

I saw while trying that when the flow builder API calls succeeds but finds an answer where ALL the saved variables are not present the flow builder takes the API failed path..

It's very unlogical :s

My use case is to use answer bot api into the flow builder. So i've saved as variables the url and the title of the 3 first articles. and every time the API calls finds 3 articles it works, but when it finds 1 or two articles the flow builder takes the "fail path"

Ver comentario · Editado 24 jul 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hizo un comentario,

ComentarioCall routing, greetings, IVR, and recordings

Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

Ver comentario · Publicado 20 jun 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hizo un comentario,

ComentarioCall routing, greetings, IVR, and recordings

When I click Save as it gives me a txt file! 

Ver comentario · Publicado 20 jun 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hizo un comentario,

ComentarioUsing AI agents for messaging

Hi Zendesk, 

Images doesn't render well in every format it would be nice that you suggest in your article, picture sizes :) 

Best regards,

Raphaël

Ver comentario · Publicado 22 may 2023 · Raphaël Péguet - Officers.fr

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Raphaël Péguet - Officers.fr hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

It used to work with created_at only but now _with_timestamp is mandatory, like this created_at_with_timestamp

Ver comentario · Publicado 05 may 2023 · Raphaël Péguet - Officers.fr

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