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Ran Geller's Avatar

Ran Geller

Incorporación 16 oct 2021

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Última actividad 24 oct 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Ran Geller

Ran Geller creó una publicación,

Publicación Feedback - Ticketing system (Support)

The Salesforce integration (data sync) breaks from time to time, and it would be super helpful to get a notification when that happens.

 

Publicado 24 oct 2022 · Ran Geller

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Ran Geller hizo un comentario,

ComentarioHelp with apps and integrations

I was able to get it fixed by disconnecting and reconnecting the Salesforce integration.

It is frustrating that the integration breaks from time to time, and I am not getting any notification about it.

Ver comentario · Publicado 23 oct 2022 · Ran Geller

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Ran Geller hizo un comentario,

ComentarioWeb Widget documentation

After implementing end-user authentication, we experience the same situation - the end-user email is not captured.

It is annoying as it is impossible to switch from messaging to email and have unread messages automatically emailed when the end-user leaves the messaging session.

To overcome this, we configured the external_id to have the email, and the agent must copy it when hovering over the authentication badge and then update it in the end-user profile. 

What is the ETA for removing this limitation?

 

 

 

 

 

Ver comentario · Publicado 16 jun 2022 · Ran Geller

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Ran Geller hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hi Zendesk,

Your Support team told me that the new conversation button and the My conversations list view are custom work from Zendesk side (not out of the box).

What is the plan to add it to the product? It is a Critical functionality (and the evidence is that Zendesk did some custom work to add this functionality.)

In intercom this functionality is out of the box...

Ver comentario · Editado 10 may 2022 · Ran Geller

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Ran Geller hizo un comentario,

ComentarioTicket customization

Thank you, Eric!.

Is there a plan to add this functionality to the feature?

Any idea how can I automatically update agent-only fields during/after a ticket was created from the help center contact support form?

Ran 

 

 

Ver comentario · Publicado 24 jun 2021 · Ran Geller

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Ran Geller hizo un comentario,

ComentarioTicket customization

Hi,

Is it possible (using this feature) to prefill custom ticket fields that are for agents only? (NOT editable for end-users).

Thanks!

 

 

Ver comentario · Publicado 09 jun 2021 · Ran Geller

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