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Nikki Stockton's Avatar

Nikki Stockton

Incorporación 16 oct 2021

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Última actividad 09 jul 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Nikki Stockton

Nikki Stockton hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Any news on this request?  I'm also wanting to prioritise chat visitors and all my agents have all the skills so I don't need to create a new department.  Just have the ability to change the priority - you can do this with email by including a word in the subject title - maybe chat needs a subject title option?  Or is this already there and I just don't know… LOL!

 

Ver comentario · Publicado 09 jul 2024 · Nikki Stockton

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Nikki Stockton hizo un comentario,

ComentarioSetting up Agent Workspace

I had the wrong template name in the other brands.  All good now thanks.

Ver comentario · Publicado 20 jul 2023 · Nikki Stockton

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Nikki Stockton hizo un comentario,

ComentarioSetting up Agent Workspace

It only allows me to use the main brand for creating an article - when we have a ticket open in another brand we no longer have the template there? Is there somewhere to apply this to all brands?  Thanks, Nikki

Ver comentario · Publicado 14 jul 2023 · Nikki Stockton

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Nikki Stockton hizo un comentario,

ComentarioWorking with articles in the knowledge base

Does the comment notify anyone?

Ver comentario · Publicado 14 jul 2023 · Nikki Stockton

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Nikki Stockton hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Is it possible to pull a report on "new" users?

Ver comentario · Publicado 12 sept 2022 · Nikki Stockton

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Nikki Stockton hizo un comentario,

ComentarioGeneral questions about live chat

Hi,

Can we stop the trigger from applying to a current open ticket?

Thanks

Nikki

Ver comentario · Publicado 10 ago 2022 · Nikki Stockton

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Nikki Stockton hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Agreed,

I also see a lot of my tickets with Null values due to this.  I then have to go through them and verify them - painful! 

Thanks,
Nikki

Ver comentario · Publicado 10 ago 2022 · Nikki Stockton

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