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Nikki Stockton
Incorporación 16 oct 2021
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Última actividad 09 jul 2024
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Última actividad de Nikki Stockton
Nikki Stockton hizo un comentario,
Any news on this request? I'm also wanting to prioritise chat visitors and all my agents have all the skills so I don't need to create a new department. Just have the ability to change the priority - you can do this with email by including a word in the subject title - maybe chat needs a subject title option? Or is this already there and I just don't know… LOL!
Ver comentario · Publicado 09 jul 2024 · Nikki Stockton
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Nikki Stockton hizo un comentario,
I had the wrong template name in the other brands. All good now thanks.
Ver comentario · Publicado 20 jul 2023 · Nikki Stockton
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Nikki Stockton hizo un comentario,
It only allows me to use the main brand for creating an article - when we have a ticket open in another brand we no longer have the template there? Is there somewhere to apply this to all brands? Thanks, Nikki
Ver comentario · Publicado 14 jul 2023 · Nikki Stockton
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Nikki Stockton hizo un comentario,
Does the comment notify anyone?
Ver comentario · Publicado 14 jul 2023 · Nikki Stockton
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Nikki Stockton hizo un comentario,
Is it possible to pull a report on "new" users?
Ver comentario · Publicado 12 sept 2022 · Nikki Stockton
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Nikki Stockton hizo un comentario,
Hi,
Can we stop the trigger from applying to a current open ticket?
Thanks
Nikki
Ver comentario · Publicado 10 ago 2022 · Nikki Stockton
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Nikki Stockton hizo un comentario,
Agreed,
I also see a lot of my tickets with Null values due to this. I then have to go through them and verify them - painful!
Thanks,
Nikki
Ver comentario · Publicado 10 ago 2022 · Nikki Stockton
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