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NIkita Kadri

Incorporación 16 oct 2021

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Última actividad 20 ago 2024

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Actividad total

90

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50

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21

RESUMEN DE LA ACTIVIDAD

Última actividad de NIkita Kadri

NIkita Kadri hizo un comentario,

Comentario de la comunidad Q&A - Chat, messaging, and widgets

Hi Team

 

Could you please provide an option to hide the nested ticket fields as well please? When we add nested fields (example- Field :: 1, Field :: 2, etc) and if we have to hide them, the field does not get hidden completely. The ‘Field >’ option will still show on the ticket page but it will be blank without options. This is confusing to the agents while selecting a ticket field for a ticket. Can you please enable the Ticket Field Manager app to hide the entire field when we add tags to hide options?

Ver comentario · Publicado 19 ago 2024 · NIkita Kadri

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NIkita Kadri hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Can the team please provide an update here please? I see the post is marked as Completed but this feature is not yet implemented

Ver comentario · Publicado 07 dic 2023 · NIkita Kadri

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NIkita Kadri hizo un comentario,

ComentarioSetting up Agent Workspace

Hi Team

How does reporting work for Chat? Can we extract the Chat monitoring report from Explore now which was earlier available on the Zopim dashboard? Along with the charts and metrics that would show up there?

Ver comentario · Publicado 08 nov 2023 · NIkita Kadri

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NIkita Kadri hizo un comentario,

ComentarioCustomizing reports

Hi Team

Is there an option to sort based on rows? The column sorting checkbox is selected. We have a 'Solved Ticket' row and want to sort the results based on this row value - from new to old. The sort function is not working however, Is there a way to do it?

Ver comentario · Publicado 09 may 2023 · NIkita Kadri

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NIkita Kadri hizo un comentario,

ComentarioExplore recipes

Hi Team

Does the hour calculations 0 - 23, indicate time as per the time zone of the person's profile?

Example: If my zendesk profile time zone is IST (India Standard Time ) , so '0' hours is 12AM - 1AM IST, then  '1' hours is 1AM - 2AM IST, and so on?

Ver comentario · Publicado 14 abr 2023 · NIkita Kadri

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NIkita Kadri hizo un comentario,

ComentarioTicket customization

Hi Team

Can we rename a ticket Form currently in use or will it create issues with reporting?

Ver comentario · Publicado 28 mar 2023 · NIkita Kadri

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NIkita Kadri hizo un comentario,

ComentarioCustomizing reports

Hi Team

We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?

Ver comentario · Publicado 07 nov 2022 · NIkita Kadri

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NIkita Kadri hizo un comentario,

ComentarioCustomizing reports

Hi Team

Currently we only have one option to adjust the header/row height and that is through Chart Configuration - Columns - Allow multi-line and then to adjust the multi-line margin. Can this be split for the Header and remaining rows ? We may have a need for a wider header without the need to adjust the height of individual rows as well.

Ver comentario · Publicado 22 sept 2022 · NIkita Kadri

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NIkita Kadri hizo un comentario,

ComentarioGetting started with email

Hi Team

I would like to understand the effects of deleting a support address on Zendesk? or a forwarding address created to receive emails from customers? These email ID have been used for a few years but are now being sunset in the Organization as the associated process is obsolete. Will deleting them affect ticket reporting or access to old tickets  received on this ID?

Ver comentario · Publicado 26 ago 2022 · NIkita Kadri

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NIkita Kadri hizo un comentario,

ComentarioTicket automation and collaboration

Hi Team

If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?

Ver comentario · Publicado 25 abr 2022 · NIkita Kadri

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