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Krithiga Karunanithi's Avatar

Krithiga Karunanithi

Incorporación 12 feb 2023

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Última actividad 06 sept 2024

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11

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RESUMEN DE LA ACTIVIDAD

Última actividad de Krithiga Karunanithi

Krithiga Karunanithi hizo un comentario,

ComentarioZendesk messaging

Hi there, when my colleague Ashley Taylor and I creating a messaging trigger, and sending a messaging to the customer we're unable to also set the icon - is this possible? We have built our messaging experience for our customers with consistent branding and want this to also align. 

Ver comentario · Publicado 06 sept 2024 · Krithiga Karunanithi

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Krithiga Karunanithi hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi it seems like it is no longer possible to set a light agent as the Owner is this correct? This ability was really key to our team managing our light agents ability to own and manage their article content.

Additionally it seems like a Group can now be set as the Owner? Has this changed since the comment May 2023?

 

Ver comentario · Publicado 23 ene 2024 · Krithiga Karunanithi

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