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Kennis So

Incorporación 16 oct 2021

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Última actividad 25 oct 2021

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Última actividad de Kennis So

Kennis So hizo un comentario,

ComentarioAccounts and billing

Hi Cheeny,

Thank you for your reply.

So if we are not able to pay on or before July 19, 2021. We will start receiving past-due payment notification email on July 19, 2021?

And our account will be suspended 22 days later (i.e. August 11, 2021)?

Am I right?

Ver comentario · Publicado 15 jul 2021 · Kennis So

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Kennis So hizo un comentario,

ComentarioAccounts and billing

Hi Zendesk,

Would like to know if "Renewal Date" refers to "Payment due date" in the invoice?

Ver comentario · Publicado 14 jul 2021 · Kennis So

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Kennis So hizo un comentario,

ComentarioAccounts and billing

Hi Support team,

Could we revert the payment? The situation is that we want to adjust our subscription plan and we have waited for our Account executive to reply. Unfortunately, we still hasn’t received any reply for more than a week. As the payment due date is approaching, our colleague did make the payment first for fear that our account would be suspended. We will continue using Zendesk but we would to off load one of the products. What should I do now?

Thank you!

Best,
Kennis

Ver comentario · Publicado 12 jul 2021 · Kennis So

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Kennis So hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi Katarzyna Karpinska,

How is the progress going? Or do you have a targeted schedule for implementing this function? We are really looking forward to this function. Adding images in content block is crucial to our articles.

Best regards,

Kennis

Ver comentario · Publicado 15 jun 2021 · Kennis So

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