Mele G

Hello!

My team and I have been trying to configure a workflow wherein a new internal comment from JIRA will change their Zendesk ticket status from On-Hold to Open, or give them any other notification in Zendesk that there has been a new comment added. Is this possible?

Additionally, if our team in ZD could be notified of JIRA ticket status changes, that would be helpful too, but our main concern is internal comments. I wondered if adding Zendesk users as watchers might help this, but I cannot confirm.