Búsquedas recientes


No hay búsquedas recientes

Jo Tatti's Avatar

Jo Tatti

Incorporación 01 sept 2022

·

Última actividad 07 dic 2023

Seguimientos

0

Seguidores

0

Actividad total

16

Votos

10

Suscripciones

2

RESUMEN DE LA ACTIVIDAD

Última actividad de Jo Tatti

Jo Tatti hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

We bought Tymeshift a year ago, and just canned it. Unless your agents are logging in and out each day, and only using zendesk and not accessing other apps - it won't really give you a straightforward picture of agent availability. I will say, that our onboarding experience into Tymeshift was good, so I feel confident it wasn't a configuration problem. We were waiting for them to release "multi-tasking" but after a year of waiting for it we took a different tactic and re-allocated the spend to something else.

Ver comentario · Publicado 04 dic 2023 · Jo Tatti

0

Seguidores

0

Votos

0

Comentarios


Jo Tatti hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

I purchased Tymeshift as a solution on the suggestion of our Account Manager. After months of configuration and teaching agents to punch in and out, we are still not seeing value for money from this purchase. It is not a solution to Agent Availabillity reporting. Antonio Naddeo

Ver comentario · Editado 27 feb 2023 · Jo Tatti

0

Seguidores

2

Votos

0

Comentarios


Jo Tatti hizo un comentario,

ComentarioEnd users and organizations

Is there a plan to restore the export to CSV option? The JSON is unusable. 

Ver comentario · Publicado 21 dic 2022 · Jo Tatti

0

Seguidores

0

Votos

0

Comentarios


Jo Tatti hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

same solution as every other unfinished cul de sac. buy 3rd party plug in.

Ver comentario · Publicado 12 oct 2022 · Jo Tatti

0

Seguidores

3

Votos

0

Comentarios