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Christopher Sciaretta's Avatar

Christopher Sciaretta

Incorporación 16 nov 2023

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Última actividad 18 feb 2025

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104

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94

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5

RESUMEN DE LA ACTIVIDAD

Última actividad de Christopher Sciaretta

Christopher Sciaretta hizo un comentario,

ComentarioViewing and using dashboards

Are there plans to expand the customization options for this dashboard? For example, it would be great if we could see the longest wait time in a queue rather than only the average.

Ver comentario · Publicado 27 ago 2024 · Christopher Sciaretta

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Christopher Sciaretta hizo un comentario,

ComentarioViewing and using dashboards

Are there plans to expand the customization options of this dashboard? For example, it would be nice to have a way to view the longest wait time in a queue rather than only the average. 

Ver comentario · Publicado 27 ago 2024 · Christopher Sciaretta

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Christopher Sciaretta hizo un comentario,

ComentarioRouting

Barry Neary  Hi Barry, my team would like to have the backend change made to our sandbox to allow us to test reassigned tickets flowing back through a custom queue. 

Please let me know what information you will need!

Ver comentario · Publicado 06 ago 2024 · Christopher Sciaretta

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Christopher Sciaretta hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Lending my support to this request as well. We often need to easily review the full transcript for Messaging conversations, or occasionally send a transcript to one of our customers. 

This feature used to exist in Live Chat and we sorely miss it after updating to Messaging.

Ver comentario · Publicado 11 jul 2024 · Christopher Sciaretta

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Christopher Sciaretta hizo un comentario,

ComentarioTicket automation and collaboration

Good day,

Are there plans to make reporting available for this tool? My team began utilizing it at the end of April and I am looking for a way to measure usage across agents and to use that data to measure the impact on CSAT over time. 

Ver comentario · Publicado 08 may 2024 · Christopher Sciaretta

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