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Stephen Skobel's Avatar

Stephen Skobel

Incorporación 24 jun 2022

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Última actividad 18 ene 2023

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11

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3

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3

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Última actividad de Stephen Skobel

Stephen Skobel hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I'd really like to know the status on this as well. 

Ver comentario · Publicado 14 oct 2022 · Stephen Skobel

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Stephen Skobel hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

An update on this request would be great. We're still trying to plan for how to better track SLA times, and this feature is one that is high on our priority list. 

Ver comentario · Publicado 07 sept 2022 · Stephen Skobel

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Stephen Skobel hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We really need this functionality. We have our first response SLA set to 30 minutes, and having the ability to be notified of near breaches would really help. 

Ver comentario · Publicado 27 jun 2022 · Stephen Skobel

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Stephen Skobel hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

We were really hoping to implement this, but under the duration, you must enter a whole number for hours. We have a 30-minute SLA time, and we wanted it to notify us when it gets to 10 minutes until breach. Is there a way for us to accomplish this?

Ver comentario · Publicado 24 jun 2022 · Stephen Skobel

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Stephen Skobel hizo un comentario,

ComentarioExtending Zendesk

Is it possible to have these notifications get triggered to a chat within Microsoft Teams?

 

Ver comentario · Publicado 24 jun 2022 · Stephen Skobel

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