Melissa McMillan
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Última actividad de Melissa McMillan-
Melissa McMillan hizo un comentario,
Hi Tipene, I've reviewed the article, but I don't think any of those apply. I've ensured through our admin panel that agent comments vie email are public by default, and non-email conversations are...
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Melissa McMillan creó una publicación,
Enabling the mail API call #private or #note to be for single-response use
We'd like to only use the #note or #private mail API call to be for that one response, not as a toggle for the entire thread and all future responses.
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Melissa McMillan hizo un comentario,
Definitely agree with this thread, I can't believe ZD has decided to go all-in for the chat bot for its primary form of support. My company and I are pretty new to Zendesk, and getting help for con...
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Melissa McMillan hizo un comentario,
I'm noticing that using #note applies to the whole communication thread, affecting future responses from agents on the ticket as well. Is there a way to only make one comment update private, but t...