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Sol Jalaludin's Avatar

Sol Jalaludin

Incorporación 21 mar 2023

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Última actividad 13 sept 2023

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RESUMEN DE LA ACTIVIDAD

Última actividad de Sol Jalaludin

Sol Jalaludin hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)
Comunidad

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %}  
{% endfor %}

Ver comentario · Publicado 23 ago 2023 · Sol Jalaludin

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Sol Jalaludin creó una publicación,

Publicación Feedback - Ticketing system (Support)
Allow customizing messaging transcript format

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %} 
{% endfor %}

 

Publicado 23 ago 2023 · Sol Jalaludin

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Sol Jalaludin hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)
Comunidad

We also miss the feature of being able to control the styling of the messaging chat transcript.

Ver comentario · Publicado 03 ago 2023 · Sol Jalaludin

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Sol Jalaludin hizo un comentario,

ComentarioTicket basics
Agent guide

I have integrated Salesforce, and a ticket created from Salesforce and synced to Zendesk as the origin as "Via system". What is system?

I'd like to use this as a trigger condition but couldn't find "system" in the channel drop down list.

Ver comentario · Publicado 05 abr 2023 · Sol Jalaludin

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