
Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
-
Actividad total1587
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen7 usuarios
-
Votos747
-
Suscripciones441
Resumen de la actividad
Última actividad de Heather Rommel-
Heather Rommel hizo un comentario,
Now THIS is really great! We can look into using agent statuses again because of this!
-
Heather Rommel hizo un comentario,
Hmmm, Aaron, it looks like you need to have Enterprise to use Contextual Workspace. Hopefully you have that!
-
Heather Rommel hizo un comentario,
Aaron Powell, You might be able to do something using Contextual workspaces https://support.zendesk.com/hc/en-us/articles/4408833498906-Setting-up-contextual-workspaces
-
Heather Rommel hizo un comentario,
I mean yes I know that but you still get 4 months of closed tickets, so why would the filter ignore them when they're already in the view?
-
Heather Rommel hizo un comentario,
Hi Zendesk team, Thanks for the filtering! Looks promising! We have views that include Closed tickets and when we filter, it completely ignores Closed tickets so that Closed tickets that match the...
-
Heather Rommel hizo un comentario,
Yep, though I use the dropdown for status because it works when you don't do multiple Jiras to 1 Zendesk. This way we can use triggers. But to your point, your fields should be syncing! I wonder i...
-
Heather Rommel hizo un comentario,
Hi! What kind of fields do you have set up on the Zendesk side? I usually do dropdowns for things like Status so I can action on them in Zendesk (i.e. reopen an On Hold ticket when Jira status goe...
-
Heather Rommel hizo un comentario,
If we don't want Auto-cc for @ mentions on tickets, is there a way to see a ticket I was @ mentioned on yesterday or last week? "If they are logged in, the added agent sees a notification in the ...
-
Heather Rommel hizo un comentario,
Is Captcha also enabled for webwidget submitters or just Help Center form submitters?
-
Heather Rommel hizo un comentario,
Gaurav Parbat hoping you might have an update on this? Tool tips is a hot topic!