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Andrew Schreiner's Avatar

Andrew Schreiner

Incorporación 16 oct 2021

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Última actividad 07 oct 2024

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Última actividad de Andrew Schreiner

Andrew Schreiner hizo un comentario,

Comentario de la comunidadZendesk EAP - Article Multiplacement

Hi Orsolya Forster some initial feedback/bugs from our team using it

1) We tried to place an article into one section and it isn't working, it put the article in another section in a different category with an identical friendly name but different UID. Workaround was to use the Move to function to get it to the right place. 

 

2) Not all sections are displaying correctly in the “Select Sections” list. Our section named integrations isn't showing within the selection sections module but it's there.

3) The sections display in a mixed-up order and doesn't match the designated order that they are supposed to be in

 

Happy to provide more details in a call or something if needed.

Ver comentario · Publicado 07 oct 2024 · Andrew Schreiner

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Andrew Schreiner creó una publicación,

Publicación Feedback - Ticketing system (Support)

By default in the editor when adding a link, it inserts it as http rather than https which should be a requirement of most sites at this point. It would be great if typing in something like google.com would add the link as https://google.com rather than http://google.com.

Publicado 05 sept 2023 · Andrew Schreiner

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Andrew Schreiner hizo un comentario,

ComentarioUsing legacy AI agent functionality

Is there a way to pre-populate the user's name and email address? 

Ver comentario · Publicado 22 sept 2022 · Andrew Schreiner

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Andrew Schreiner hizo un comentario,

ComentarioTicket basics

I agree on the macro placement. This is much more of a hassle now than it was. Also should have the ability to keep the background gray or change the color to set it apart from the rest of window area that is also white. 

Ver comentario · Publicado 30 mar 2022 · Andrew Schreiner

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Andrew Schreiner hizo un comentario,

ComentarioEnd users and organizations

Are there any plans to include filtering on this page also users listed are not in alphabetical order which would be a nice option to have.

Ver comentario · Publicado 21 sept 2021 · Andrew Schreiner

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