Marci Abraham

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow upload of new CSV to existing dropdown field

I'm in the same boat. I see that we can download a CSV (I can't guess what that would be used for?) but we cannot upload one. Definitely would like to see this feature.

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• Marci Abraham
• Creación 11 de julio de 2023 22:41
• 1 voto

1. People
2. ...
3. Users, groups, and organizations
4. Why are my customers not mapped to their organization when they contact us?

I don't understand what's happening here, because we don't have the same problem. We have an Enterprise account, so I don't know if that has anything to do with it, but our users all end up in the ...

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• Marci Abraham
• Editado 11 de julio de 2023 22:15
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing plan-based product limits for images in Guide

Does this only apply to Galleries? Or is it applied to all images in Guide?  How do we know how many images we have currently?

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• Marci Abraham
• Creación 21 de abril de 2023 23:28
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Regarding upcoming changes to Answerbot and Flow Builder

I don't have anything to say at this point that is new or different from what has already been said. I just want to add my name to the list of concerned, long-time customers. We are a small non-pro...

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• Marci Abraham
• Creación 6 de abril de 2023 16:16
• 6 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Please STOP making unnecessary changes to UI

Totally agree. My beef right now is the change to ticket subjects in the tabs instead of requesters' names. I know that a lot of people asked to have subjects on the tabs, but I've been looking at ...

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• Marci Abraham
• Editado 29 de marzo de 2023 20:48
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ticket Tab Displays Requestor Name Instead of Subject

Y'all are going to laugh....but I am so frustrated with the change TO having subjects instead of names! I have spent YEARS getting used to the fact that we see names in the tabs. I have come to kno...

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• Marci Abraham
• Editado 28 de marzo de 2023 00:46
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Reset Ticket Field Values for Follow-Up Tickets

Yes, having this feature would be a HUGE help to us. We have a lot of custom fields that are plain text, and these follow up tickets are very misleading. For example, we support teachers who often ...

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• Marci Abraham
• Creación 11 de enero de 2023 22:11
• 0 votos

1. Bots and automation
2. Zendesk bot documentation
3. Optimizing your articles for autoreplies

I'd like to get an answer to Jana's question too. We have a lot of articles that start with a TOC before the content. Ideally, there should be a tagging option to select which part of the article t...

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• Marci Abraham
• Editado 30 de diciembre de 2022 17:38
• 0 votos

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Thanks so much Walter!

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• Marci Abraham
• Creación 16 de diciembre de 2022 01:18
• 0 votos

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

Thanks to Lou and everyone else who has contributed here. Someone (sorry I've lost track now after reading the whole thread) indicated that we need to be very careful to only trigger this ONCE. Wel...

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• Marci Abraham
• Creación 15 de diciembre de 2022 01:15
• 1 voto